Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with Slap Grip. We aim to dispatch and deliver all orders as quickly and reliably as possible. Please read the following Shipping Policy carefully before placing your order.

FREE UK DELIVERY

Slap Grip offers FREE standard delivery on UK orders.

Our standard delivery service has an estimated delivery time of 3 working days.

Working days are Monday to Friday and exclude UK bank holidays.

The 3-working-day delivery timeframe is an estimate and is not guaranteed, unless we expressly confirm a guaranteed delivery date to you in writing as part of your order.

DELIVERY TIMES

We aim for orders using our standard delivery service to arrive within approximately 3 working days.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including but not limited to:

  • Courier or postal network disruption
  • Severe weather
  • Transport disruption
  • Industrial action or strikes
  • Public holidays
  • unusually high seasonal demand
  • Customs or border delays where applicable
  • Incorrect or incomplete delivery information provided by the customer
  • Events beyond the reasonable control of Slap Grip

While we will take reasonable steps to assist with delayed shipments, Slap Grip cannot guarantee that a courier will deliver an order within the estimated timeframe.

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.

ORDER PROCESSING

Orders are processed as quickly as reasonably possible after payment has been successfully received and the order has been accepted.

Orders placed during weekends, bank holidays or particularly busy periods may begin processing on the next available working day.

You will receive confirmation once your order has been dispatched where applicable.

DELIVERY DELAYS

Once an order has been handed to the delivery carrier, delays may occur which are outside Slap Grip's reasonable control.

Slap Grip will not be responsible for delays caused solely by circumstances outside our reasonable control. However, we will assist customers where reasonably possible in locating delayed parcels and resolving delivery issues.

The estimated 3-working-day timeframe should therefore not be relied upon where delivery by a particular date is essential, unless we have expressly agreed to that date.

This does not affect your statutory rights where an order is not delivered within a timeframe required by applicable consumer law.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for ensuring that the delivery address and contact information entered at checkout are accurate and complete.

Please check your details carefully before submitting your order.

If an order cannot be delivered because the customer has supplied an incorrect or incomplete address, Slap Grip will make reasonable efforts to assist. Where a parcel is returned to us and additional postage is required to send it again, we reserve the right to charge reasonable redelivery costs where permitted by law.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

MISSED DELIVERIES

If delivery cannot be completed, the courier may:

  • Attempt delivery again;
  • Leave instructions for rearranging delivery;
  • Deliver the parcel to an authorised collection point; or
  • Take another action in accordance with the courier's delivery procedures.

Customers should follow any tracking information or instructions provided by the relevant carrier.

Failure to collect or rearrange delivery may result in the parcel being returned to Slap Grip.

LOST OR MISSING ORDERS

If your tracking information indicates that your parcel has not arrived, please contact Slap Grip as soon as reasonably possible.

We may ask you to confirm your delivery address and provide relevant order information so that we can investigate the shipment with the carrier.

Where an order is confirmed as lost, we will deal with the matter in accordance with your rights under applicable UK consumer law.

You should not be required to resolve a confirmed loss directly with our courier where responsibility legally remains with Slap Grip.

ORDERS MARKED AS DELIVERED

If your tracking information states that your parcel has been delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding area;
  2. Check with other members of your household;
  3. Check with neighbours where appropriate;
  4. Review any photograph, GPS information or delivery notes supplied by the courier; and
  5. Contact us if the parcel still cannot be located.

We may open an investigation with the courier before issuing any replacement or refund.

Submitting a claim does not automatically mean that an order will immediately be considered lost or stolen. We reserve the right to investigate the circumstances surrounding the delivery before determining the appropriate resolution, subject always to your statutory rights.

DELIVERY INSTRUCTIONS

Customers are responsible for ensuring that any delivery instructions they provide are clear and accurate.

Where a customer makes changes directly with the courier after dispatch — such as requesting redirection, an alternative delivery date or another delivery arrangement — this may affect the original estimated delivery timeframe.

Slap Grip cannot guarantee delivery within the original estimate where delivery instructions have subsequently been changed by the customer.

EVENTS OUTSIDE OUR CONTROL

We will not be responsible for a delay or failure to perform our delivery obligations where the delay or failure results from an event outside our reasonable control.

If such an event materially affects your order, we will take reasonable steps to minimise the impact and, where appropriate, contact you regarding the available options.

Nothing in this section excludes any liability or consumer remedy that cannot legally be excluded under UK law.

CANCELLATIONS AND RETURNS

Your rights to cancel or return an order are governed by our separate Returns & Refund Policy and applicable UK consumer law.

For most distance purchases, UK consumers have statutory cancellation rights, subject to certain exceptions.

CHANGES TO THIS SHIPPING POLICY

Slap Grip reserves the right to update or amend this Shipping Policy from time to time.

The policy applicable to an order will be the version available on our website at the time the order is placed, subject to any rights provided by law.

CONTACT US

If you have a question regarding an order, delivery or shipment, please contact us through the contact details provided on slapgrip.co.uk.

Please include your order number, full name and delivery postcode to help us resolve your enquiry as quickly as possible.

SLAP. GRIP. LIFT.